Shipping Policy
Thank you for choosing to shop at Nuvora Fashion.
Below you will find the terms that apply to our shipping policy.
Bee At Nuvora Fashion, we strive to provide clear and transparent information about processing and delivery times. While we work efficiently, we are a dedicated team continuously aiming for optimization.
How to place an order
For security reasons, we do not accept orders by phone. Follow the steps below to place an order:
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Go to the product page of the item you want to order.
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Select the desired quantity and click “Add to cart”.
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Create an account or log in to your existing account.
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Check or enter your shipping address and payment details during checkout.
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Complete the order by confirming the details and completing the payment.
Shipping costs and delivery times
| Shipping method | Processing time (Mon–Fri) | Delivery time (Mon–Fri) | Shipping costs |
|---|---|---|---|
| Free shipping | 1 – 3 business days | 4 – 9 business days | Free |
Order cutoff time: 5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)
Processing and delivery overview
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Order cutoff time: 5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)
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Processing time: 1 – 3 business days (Monday to Friday)
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Delivery time: 4 – 9 business days (Monday to Friday)
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Total estimated delivery time: 5 – 12 business days (processing + shipping)
We currently deliver to the following countries: Netherlands, Belgium, Germany, France, Italy, Spain, Switzerland, United Kingdom, Canada and United States. Delivery times for international orders may vary slightly depending on the destination and any customs processing.
Our shipping partners
We work with reliable shipping partners, including:
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Australia Post
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StarTrack
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DHL Express
Track & Trace
Once your order has been shipped, you will receive an email with a track & trace number. You can track your order via:
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The link “View order status” in the shipping confirmation email.
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Entering your track & trace number on the carrier's website (such as Australia Post or DHL Express).
Note: refused or uncollected packages will not be resent or refunded. Please consult our return policy for more information.
Incorrect address
Please check your shipping address carefully before placing the order. We are not responsible for shipments that cannot be delivered due to an incorrect address. If an order is returned due to an incorrect address, we will refund the order amount excluding shipping costs. You will then need to place a new order.
Address change
If your order has not yet been shipped, you can request an address change by contacting our customer service via
Support@nuvora-fashion.com
Once an order has been shipped, we cannot guarantee that the address can still be changed.
Contact details
Store name: Nuvora Fashion (part of New Global Vision Commerce B.V.)
Correspondence address: Hemelvuur 11, 3454 SP De Meern, Utrecht, Netherlands
Email: Support@nuvora-fashion.com
Phone: +61 4 7654 32120
We strive to respond to emails within 24 hours.
Customer service opening hours
Monday to Friday: 09:00 – 21:00
Saturday/Sunday: 09:00 – 18:00