Shipping Policy

Thank you for choosing to shop at Nuvora Fashion.
Below you will find the terms that apply to our shipping policy.

At At Nuvora Fashion we strive to provide clear and transparent information about processing and delivery times. Although we work efficiently, we are a dedicated team continuously aiming for optimization.

How to place an order

For security reasons, we do not accept orders by phone. Follow the steps below to place an order:

  1. Go to the product page of the item you want to order.

  2. Select the desired quantity and click “Add to cart”.

  3. Create an account or log in to your existing account.

  4. Check or enter your shipping address and payment details during checkout.

  5. Complete the order by confirming the details and completing the payment.

Shipping costs and delivery times

Shipping method Processing time (Mon–Fri) Delivery time (Mon–Fri) Shipping costs
Free delivery 1 – 3 business days 4 – 9 business days Free


Order cutoff time: 5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

Processing and delivery overview

  • Order cutoff time: 5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

  • Processing time: 1 – 3 business days (Monday to Friday)

  • Delivery time: 4 – 9 business days (Monday to Friday)

  • Total estimated delivery time: 5 – 12 business days (processing + shipping)

We currently deliver to the following countries: Netherlands, Belgium, Germany, France, Italy, Spain, Switzerland, United Kingdom, Canada and United States. Delivery times for international orders may vary slightly depending on the destination and any customs processing.

Our shipping partners

We work with reliable shipping partners, including:

  • Australia Post

  • StarTrack

  • DHL Express

Track & Trace

Once your order has been shipped, you will receive an email with a track & trace number. You can track your order via:

  1. The link “View order status” in the shipping confirmation email.

  2. Entering your track & trace number on the carrier's website (such as Australia Post or DHL Express).

Please note: refused or uncollected packages will not be resent or refunded. 

Incorrect address

Please check your shipping address carefully before placing your order. We are not responsible for shipments that cannot be delivered due to an incorrect address.
Note: If the customer refuses delivery or does not pick up their order within the specified period (usually 5-7 days), we (sellers) are not responsible for the refusal of delivery and cannot provide a refund.

Address change

If your order has not yet been shipped, you can request an address change by contacting our customer service via
Support@nuvora-fashion.com

Once an order has been shipped, we cannot guarantee that the address can still be changed.

Contact details

Store name: Nuvora Fashion (part of New Global Vision Commerce B.V.)
Email: Support@nuvora-fashion.com
Phone: +61 4 7654 32120

We strive to respond to emails within 24 hours.

Customer service opening hours

Monday to Friday: 09:00 – 21:00
Saturday/Sunday: 09:00 – 18:00