Privacy Policy

This privacy policy describes how Nuvora Fashion (the “Site”, “we”, “us” or “our”) collects, uses, and shares your personal data when you visit our website nuvora-fashion.com (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively the “Services”).

For the purposes of this privacy policy, “you” and “your” mean the user of the Services, whether you are a customer, website visitor, or another person from whom we collect personal data in accordance with this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised version will be posted on the Site, with the “Last updated” date adjusted and any additional steps taken as legally required.

How we collect and use your personal data

To provide our Services, we collect personal data from various sources as described below. The information we collect and use depends on how you communicate with us and use our Services.

In addition to the purposes described below, we may use your personal data to communicate with you, provide or improve our Services, comply with legal obligations, enforce our terms and conditions, and protect our rights, the rights of our users, or others.

Which personal data we collect

The types of personal data we collect depend on how you interact with our Site and Services. By “personal data” we mean information that identifies you, relates to you, describes you, or can be linked to you.

Data we receive directly from you

Personal data you provide directly to us through our Services may include, among other things:

  • Contact data: such as your name, address, phone number, and email address

  • Order data: such as your name, billing address, shipping address, payment confirmation, email address, and phone number

  • Account data: such as username, password, security questions, and other information used for account security

  • Customer service data: information you share when you contact us, for example via email or contact forms

Some features of the Services require you to provide certain personal data. If you choose not to provide these, certain features may not be available.

Data about your use of the Site

We may automatically collect certain information about your interaction with the Services (“Usage Data”). For this, we use cookies, pixels, and similar technologies (“Cookies”).

This data may include, among other things:

  • Device data

  • Browser information

  • Network and connection data

  • IP address

We use this information to gain insight into the use of our Services and to improve the user experience.

Third-party data

We may also receive personal data about you from third parties, including service providers who collect data on our behalf, such as:

  • Payment providers: who collect payment data (such as bank or credit card details) to process payments and handle orders

  • Advertising and marketing partners: who collect information via cookies or similar technologies when you interact with ads or promotions

How we use your personal data

We use your personal data for, among other things, the following purposes:

  • Providing products and services: to process orders, handle payments, and deliver shipping or account-related services

  • Marketing and advertising: to send you marketing communications and offers via email, SMS, or mail (you can unsubscribe at any time)

  • Security and fraud prevention: to protect our Services and users and detect fraud or suspicious activities

  • Improvement of our Services: to provide customer service and optimize our website and services

Cookies

We use cookies to improve your experience on our Site. Cookies help us save preferences, improve services, and personalize content. You can manage cookies through your browser settings. Please note that disabling cookies may limit the functionality of the Site.

Sharing of personal data

We may share your personal data with third parties in the following situations:

  • With service providers who perform services on our behalf (such as payments, shipping, and marketing)

  • With business and marketing partners for promotional purposes

  • When legally required or necessary to protect our rights or those of our users

Third-party websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend that you review their privacy policies separately.

Children's data

Our Services are not intended for children. We do not knowingly collect personal data from children under 16 years old. If we determine that we have collected personal data from a child without parental consent, we will delete that data.

Security and retention period

We take reasonable security measures to protect your personal data. However, no security system is completely foolproof. We recommend not sending sensitive information via unsecured channels.

We retain your personal data as long as necessary for the purposes described in this privacy policy, unless a longer retention period is legally required or permitted.

Your rights

Depending on your place of residence, you may have certain rights regarding your personal data, including:

  • Right to access: gaining insight into the personal data we process about you

  • Right to deletion: requests to have your personal data deleted

  • Right to rectification: correction of inaccurate data

  • Right to restriction: restriction of the processing of your data

  • Right to withdraw consent: where applicable

International users

We may store and process your personal data outside the country where you live, including outside the European Economic Area (EEA) and the United Kingdom. Where applicable, we ensure that such transfers comply with applicable privacy laws, for example by using standard contractual clauses.

Contact

If you have questions about this privacy policy or want to exercise your rights, please contact us via:

Store name: Nuvora Fashion (part of New Global Vision Commerce B.V.)
Correspondence address: Hemelvuur 11, 3454 SP De Meern, Utrecht, Netherlands
Email: Support@nuvora-fashion.com
Phone: +61 4 7654 32120

We strive to respond to emails within 24 hours.

Customer service opening hours:
Monday to Friday: 09:00 – 21:00
Saturday & Sunday: 09:00 – 18:00